| Product Quality | Measurement performance | Verify documented precision, accuracy, detection limits, linear range, and background-correction performance for the intended flame, graphite-furnace, or hydride-generation application. | Technical specifications, application data, method-validation reports, and independent test results where available. | 15% |
| Product Quality | Instrument configuration | Confirm compatibility with required atomization modes, hollow-cathode lamps, deuterium or Zeeman background correction, autosampling, gas control, and software functions. | Configuration sheet, accessory list, compatibility matrix, and demonstration protocol. | 8% |
| Product Quality | Reliability and maintainability | Assess preventive-maintenance requirements, consumable life, spare-part availability, warranty terms, instrument uptime targets, and ease of cleaning. | Service schedule, warranty conditions, failure-rate or uptime information, spare-parts list, and maintenance manual. | 7% |
| Quality Management | Manufacturing controls | Prefer suppliers operating a documented quality-management system, with ISO 9001 certification or equivalent controls relevant to design, manufacture, inspection, and corrective action. | Current certificate, certification scope, audit summary, nonconformance process, and change-control procedure. | 8% |
| Technical Support | Installation and qualification | Evaluate the ability to provide installation, operational qualification, performance qualification, user training, and method-transfer support. | Service description, qualification templates, training agenda, engineer credentials, and customer acceptance checklist. | 10% |
| Technical Support | Response and service coverage | Set measurable response and resolution targets for remote support, on-site service, preventive maintenance, and critical breakdowns across the buyer’s operating region. | Service-level agreement, regional support map, escalation procedure, parts-stock locations, and response-time commitments. | 8% |
| Compliance | Electrical and laboratory safety | Confirm applicable conformity with electrical laboratory-equipment safety requirements, including IEC 61010-1 where relevant to the product and destination market. | Declaration of conformity, safety test reports, electrical ratings, risk assessment, and user-safety documentation. | 8% |
| Compliance | Environmental and chemical regulations | Check applicability of RoHS, REACH, WEEE, packaging, chemical-handling, and local import requirements for the destination country. | Material declarations, RoHS statement, REACH information, WEEE responsibilities, safety data sheets, and disposal instructions. | 7% |
| Compliance | Data integrity and cybersecurity | For regulated laboratories, assess audit trails, user roles, electronic records, backup controls, access management, and compatibility with applicable laboratory data-integrity procedures. | Software security documentation, audit-trail demonstration, user-management guide, backup policy, and validation support documents. | 7% |
| Pricing | Total cost of ownership | Compare purchase price together with lamps, gases, graphite tubes, burners, autosampler parts, service contracts, software, training, installation, and disposal costs over the planned service life. | Five-year total-cost model, itemized quotation, consumables price list, service-contract options, and replacement-part pricing. | 10% |
| Pricing | Commercial transparency | Require clearly separated equipment, accessories, freight, taxes, commissioning, training, warranty extensions, and recurring software or service charges. | Formal quotation, payment schedule, delivery terms, validity period, price-adjustment clauses, and warranty exclusions. | 5% |
| Supply Capability | Delivery and continuity | Evaluate production capacity, lead-time reliability, business-continuity planning, critical-component availability, and the ability to support multiple geographic markets. | Indicative lead time, delivery-performance records, continuity plan, inventory policy, and approved service-partner network. | 4% |
| Sustainability | Lifecycle and resource efficiency | Consider energy consumption, solvent and gas efficiency, replaceable-part design, packaging reduction, repairability, and end-of-life take-back arrangements. | Energy information, environmental policy, packaging data, repair policy, lifecycle documentation, and recycling or take-back procedures. | 3% |