| Legal entity and facility | Current business registration details, manufacturing-site address, and the name of the contracting and invoicing entity. | Check the registration through an appropriate official or independent business-verification channel. Confirm the site address during a live video tour or independent audit. | Documents, facility details, contract, and payment beneficiary are consistent and clearly explained. | Unexplained differences between the seller, factory, contract party, and payment account. |
| Food-safety management | Current food-safety or packaging-management certificates, including the certificate scope and covered facility. | Verify the certificate number, validity, issuing body, site, and scope with the issuer or certification directory. Check that the scope covers the relevant packaging activity. | Valid, relevant certification supported by documented hygiene, process-control, and corrective-action procedures. | A certificate for another site or activity is presented as proof for the pouch factory, or verification is refused. |
| Food-contact compliance | Material specifications, food-contact declarations, and applicable test reports for the proposed structure, inks, adhesives, and intended use. | Identify the destination market and intended conditions of use first. Confirm that documentation addresses the actual materials and applicable local requirements; seek independent testing where needed. | Documents are traceable to the supplied materials and explain relevant limitations and conditions of use. | Generic reports, reports for a different structure, or claims of universal compliance without supporting evidence. |
| Pouch structure and barrier | Layer-by-layer construction, material thicknesses, zipper or valve details, and available oxygen- and water-vapour-barrier data. | Match the proposed structure to the coffee format, shelf-life target, filling conditions, and storage environment. Review test method, sample identity, and testing conditions. | Technical data is specific to the proposed construction, with material substitutions controlled and disclosed. | Barrier figures are quoted without a test method, conditions, or link to the actual pouch construction. |
| Quality control and traceability | Inspection plan, incoming-material controls, in-process checks, finished-goods specifications, and lot-traceability procedure. | Ask how a pouch lot can be traced to its raw materials and production records. Review sample inspection records and, if possible, observe a traceability or recall exercise. | Defined acceptance criteria, retained records, lot identification, and a documented process for handling nonconforming product. | No lot-level records, unclear inspection criteria, or inability to explain how affected goods would be identified. |
| Product samples and sealing performance | Production-representative samples, seal specifications, and test results relevant to the pouch design. | Test samples on the intended filling and sealing equipment. Evaluate seal integrity, zipper function, valve fit where applicable, and performance after handling and transport simulation. | Samples reflect the quoted materials and production process, and test results meet buyer-agreed specifications. | Only presentation samples are available, or samples differ from the quoted construction without disclosure. |
| Printing and artwork control | Artwork approval process, color-management approach, proofing options, and controls for version changes. | Approve a final proof and confirm how revisions are authorized. Check text, dimensions, print position, and any required market-specific information before production. | Written approval is required before printing, and obsolete artwork is controlled. | Production can begin without documented artwork approval or version confirmation. |
| Capacity and lead time | Production stages, stated capacity, order schedule, sample timeline, and factors that may affect delivery. | Compare the proposed schedule with the supplier’s production plan and order requirements. Confirm what starts the lead-time clock and how delays are communicated. | Lead times and capacity are explained for the specific pouch and order, with clear milestones and escalation contacts. | Guaranteed delivery claims are made without a defined production plan or allowance for approvals and shipping. |
| Quotation and order terms | Itemized pricing, minimum order quantity, tooling or plate charges, payment terms, Incoterms® rule and named place, and packaging details. | Compare like-for-like specifications and confirm which costs, export documents, freight arrangements, and inspection rights are included in the offer. | Commercial terms are written, specific to the approved specification, and consistent across quotation, purchase order, and invoice. | Unspecified surcharges, changing specifications, or pressure to pay outside agreed company channels. |
| Independent inspection and corrective action | Agreement on pre-shipment inspection, defect definitions, sampling approach, and corrective-action process. | Define acceptance criteria before ordering. Arrange an independent inspection when the order risk or value warrants it, and document how failures will be resolved. | The supplier accepts measurable criteria and provides a documented response to nonconformities. | Inspection access or written defect-resolution terms are rejected without a clear alternative. |
| Logistics and export readiness | Carton and pallet details, packing list format, origin and shipping documentation responsibilities, and estimated transit plan. | Confirm the chosen Incoterms® rule, named place, shipment marks, and document requirements with the buyer’s freight provider and customs adviser. | Responsibilities are allocated in writing and shipment details match the purchase order and shipping documents. | Unclear responsibility for export documents, shipping costs, or cargo handover. |